Now Hiring - Healthcare Senior Account Manager, Public & Labor (Tampa) in Tampa, FL

**Qualified candidates will be in or near Tampa, Florida**

The Senior Account Manager develops service strategy to ensure renewal and retention of members for large, complex public sector account.

Fundamental Components:

• Serves as “day-to-day”, dedicated service representative for escalated claim, eligibility, billing, and plan setup questions or issues and works in concert with the Account Director/Senior Account Executive; leads service calls with customer/consultant, maintains issue log and ensures prompt resolution.
• Coordinates open enrollment strategy and planning, ensuring customer and member support.
• Executes tactical components of the account team’s business plan. Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.
• Develops and manages service plans in the most proactive and strategic manner possible and finds ways to show customers the value of the products and services they have purchased.
• Proactively identifies potential service issues and takes steps to resolve those service issues that arise.
• Takes the lead on management of the integration of clients and Aetna's internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel.
• Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics (e.g., health disparities).

Pay Range
The typical pay range for this role is:
Minimum: 60,300
Maximum: 130,000

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

[please apply online] Required Qualifications

• Qualified candidates will be in or near Tampa, Florida and will commute to Aetna office location and client locations

• Ideal candidate will have minimum 4+ years of Account Management, Client Management, Benefits Consulting and/or sales experience
• Minimum 4+ years working with fully insured clients
• Comfortable with public speaking and presenting to various audiences; strong communication skills (verbal and written)
• Advanced skills in PowerPoint and Microsoft Suite products
• Proven experience improving constituent-focused processes

Licenses and Certifications:

• Life, Health, and Variable Annuity License in the state of Florida upon hire or within 60 days of hire, as required by state law and federal regulations

Preferred Qualifications

• Public & Labor experience helpful
• Bachelor's Degree

Education
High School diploma and relevant experience

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.